GX Talks: How to Reinvent Government Services With AI

Cognitive governments need to focus on the skills of the workforce of the future, said Bashar Kilani, Region Executive, Gulf Countries & Levant, IBM Middle East, who took part in the GX Talks dialogue series created and hosted by the Prime Minister’s Office of the UAE. 

"The cheap effective ability to predict and mimic human behaviour is going to change the way we do things," he said. "Every job is going to be transformed dramatically."

"We have to change government processes from the outside-in," Kilani said, calling on enterprises to intergrate people, data and processes.

Kilani defined cognitive government as "A government that understands data and provides personalised, effective and efficient services across different environments." He added that cognitive governments played a major role in digital transformation, and said that many enterprises in the UAE were leading the way and incorporating AI into services, such as Smart Dubai's Rashid, a chatbot that can chat in Arabic or English.